Frequently Asked Questions ヽ༼ ຈل͜ຈ༼ ▀̿̿Ĺ̯̿̿▀̿ ̿༽Ɵ͆ل͜Ɵ͆ ༽ノ

What does Kaibanzero mean? 

"Kaiban" is the name of the Maplestory guild I was in back in the day. It basically means a beggar in Vietnamese, and was just a fun name that I loved to use throughout my life. "Zero" is a concept I've always loved, because it represents the starting point, as well as the end. When your health is zero, it usually means game over, and yet can also be looked at a restart. I spelled my name with a zero one day, and someone said it was cool, because I gave zero a meaning when I attached it to myself. It stuck with me ever since, and now I've just combined my childhood names together to be Kaibanzero. <:::::[]=¤ (▀̿̿Ĺ̯̿̿▀̿ ̿)

HOW DO PRE-ORDERS WORK?

Pre-orders are mailed out after 2-4 weeks after we make them! Pre-orders are not currently in stock and are advance sales, or restocks. If your order contains an pre-order, your entire order will be mailed when the pre-order is finalized. 

Example: You order a regular stocked Big daddy chungus shirt, and a pre-order Hot momma chonk shirt. The entire shipment will be mailed out when the Hot momma chonk is restocked, instead of sending out the Big daddy chungus shirt by itself even though it is available. 

 

When will you restock?

We will post updates on new and restocked items on our Instagram as well as through our newsletter! ᕕ( ཀ ʖ̯ ཀ)ᕗ

SHIPPING POLICY ┏┃ ͡° ͜ʖ ͡°┃┛

FREE U.S. STANDARD SHIPPING ON ALL ORDERS OVER $150 (͠≖ ͜ʖ͠≖)

COVID-19 UPDATE (´༎ຶ ͜ʖ ༎ຶ `)♡: Apparel orders may take up to one month to process and ship out. Thank you for your patience during this time. We aim to ship orders out within 72 hours. However, this is not guaranteed. ཀ ʖ̯ ཀ

OUR STANDARD SHIPPING RATES:

USPS First Class (3-5 Business Days) - $10.00

International (14-30 business days) - $30.00 + custom dues if valid.

PLEASE NOTE:

Once your order has been shipped, KAIBANZERO is no longer responsible or liable. KAIBANZERO is not responsible for lost, stolen, delayed, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. If your shipping information was filled out incorrectly, please email us immediately. If you have any issues with shipping, you can contact info@kaibanzero.com and we will do our best to assist you. 

Please track your packages. KAIBANZERO has no control over what happens to your package once it is delivered. If there is a problem with your package delivery or tracking number, please contact USPS directly.  

ε=┏( ͡° ͜ʖ ͡°)┛

USPS: 1-800-ASK-USPS 

    Refund policy: We aren't doing any refunds or exchanges.  ( ͡ಠ ʖ̯ ͡ಠ)

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exchanges

    Exchanges are subject to product availability. If possible, you will be responsible for the cost of postage.

    For more info, email us at info@kaibanzero.com

    I placed an order, how come I haven't received a tracking number?

    Every order placed on our store is custom and made in-house. Please allow 3 to 5 business days for us to complete your order and issue you a tracking number. Once your item(s) have been made, a tracking code will be sent in another email ღ(▀̿Ĺ̯▀̿ ̿ღ)ミ 

    What material are your clothes made of?

    Our apparel majority of the time uses high quality 99% premium cotton and 1% poly-blend material. But they're always going to be 100% bae material (͠≖ ͜ʖ͠≖)

    Some designs use more of a polyester base, and some use 100% cotton depending on the item. We use these fabrics because of their durability, softness and their ability to stretch without damage. Majority of our apparel is either pre-shrunk or will result in minimal shrinkage after a first wash and dry. No matter what we use, its always bae material _(┐「ε:)_

    How are your clothes made/How do I wash them?

    We screen print our clothes ourselves. Wash inside-out in a standard washer of your preferred setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal and our designs should not fade due to the quality of our prints. Everything is made via small batch in house, because we value quality! Sometimes the neighborhood cat comes along to cheer us on. (=ↀωↀ=)

    For any other questions, email us at info@kaibanzero.com